Cycle Times with JIRA

Cycle Times present really interesting insights into how your team is Jira delivering and can highlight any potential bottlenecks in the flowprocess as well as serving as good benchmark for the team.

Jira comes with a report type called “Control Chart” which is used to see a boards cycle time and to get an overview based on a timeline how all of the tickets have been progressing.

Here is an example of how a Control Chart looks like:

It can look rather confusing but actually, once you understand the various elements its very initiative.

Follow the below steps to get to your Control Chart Report

Below are some insights on how you can utilise the information on the Control Chart to find the Cycle Time and to understand any additional instruments.

This is how you can find out the current Cycle Time as well as a breakdown of other metrics which maybe be of interested

Below is a breakdown of the various metrics:

One thing that could be worthwhile investigating are the tickets which are outliers.

You can click on the individual green dots to gain insights into which ticket it was and its recommend to look into it to see if there were any special cases with that specific work unit. There can be and it’s normal to have some work units which are outside the “normal scope” in terms of Cycle Time but it’s just something to keep an eye on.

One area which is recommend to keep an eye on roughly a monthly basis is the “rolling average trend line” this is the blue line in the report

If you see the blue line trending upwards, this is the best time to investigate why this might be happening. It could just be that larger work units are coming in for a big project and it will stabilise but this is a could health indicator when it comes to Cycle Time for the team.

You are able to tweak what options are considered when building the Control Chart. This maybe helpful to define the attributes based on how your team is working.

Below is a breakdown of the various filters available for the Control Chart:

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